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NAEIR E-xpress Help |
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Accessing NAEIR E-xpress |
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For future access to NAEIR E-xpress after completing the initial signup process, go to NAEIR's
web site at www.naeir.org and click on the "Members Only - e-xpress" link. This will take you to the
E-xpress Login page. |
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DO NOT ATTEMPT TO SIGN UP FOR NAEIR E-XPRESS AGAIN AFTER COMPLETING THE INITIAL SIGNUP PROCESS. |
| Requesting Items |
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When you request an item, the quantity entered is "reserved" for your organization.
No other member is able to request your "reserved" quantity. You may even leave the web
site, shut down your PC, and return to the E-xpress web pages later. The "reserved" items
will still be assigned to your organization -- FOR A LIMITED TIME. |
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If you have not submitted your request by 11:00 p.m (Central Time) on the next business
day following the day you requested the item, the requested items will be returned to
available inventory. NAEIR E-xpress business days are defined as Monday through
Friday -- no provisions are made to exclude holidays. |
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You may request multiple items in quantities up to the "available" limit displayed on the
item's detail description page. |
| Completing Your Request |
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When you have finished selecting all of the item(s) for your request, DON'T FORGET TO
CLICK THE ">>Submit This Request" button on the "Your E-xpress Selections" page (you
may click on the "NAEIR truck" icon at any time to reach the "Your E-xpress Selections"
page and view your selections or submit your request.) |
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Your request is not complete and the item(s) will not be shipped until you click the
">>Submit This Request" button. Uncompleted requests will eventually be deleted and the
"reserved" quantities returned to available inventory (see "Requesting Items" above.) |
| When you click the ">>Submit This Request" button, your request is assigned a
Confirmation number. |
| Reviewing a Request |
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To review a Request after it has been submitted (or if you are unsure that you have actually
completed your request), click on the "Review a Request" link at the bottom of any web page
on the NAEIR web site. This page has a "drop-down" box that allows you to review any of
your previous requests by the Confirmation number. |
| "Bulk" Items |
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"Bulk" items are those items that cannot be shipped via Federal Express.
These items are either too large, too heavy, or both. In order to deliver these
items to our members, we use commercial truck line carriers. Therefore we have setup an approval
process that lets you "accept" or "reject" the actual freight charges before we ship the
item. The steps in the process are defined below. |
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- On a "Bulk" item's detail description page, there is a link
to a window that contains the estimated freight charges for delivery of the item to twelve different
cities in various parts of the country. Based on this, you may be able to determine
if the cost of acquiring the item is worth pursuing further.
- If you elect to request the "Bulk" item, and you complete
your request, THE ITEM IS NOT AUTOMATICALLY SHIPPED TO YOUR ORGANIZATION. It is temporarily placed
into "reserve" and no other organization can request it.
- Your completed request initiates the sending of an email
to our Traffic department. Within four business hours, they will calculate the exact shipping cost
to your organization and send you back an email with built-in links that let you
"accept" or "reject" the charges. You will have 48 hours to make your
decision.
- If you "reject" the charges, or if 48 hours has passed
without a response to the email, the item will be removed from your request and will be placed back into
available inventory for other members to request.
- If you "accept", the item will be shipped and you will be invoiced
for the exact shipping charge you accepted.
It should be noted that because of our volume business with many major
freight carriers, we are able to offer an attractive shipping rate to our members. This shipping
cost plus the associated Administrative fee should still make the "Bulk" item a good bargain. |
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