Yes. By law, we cannot charge for the donated products. You’ll only pay nominal handling and processing fees to cover our out-of-pocket costs for collecting, sorting, and distributing the donated goods. In most cases, shipping is free with only a small processing fee for UPS delivery.
Here’s a quick look at how the processing fee is determined:
| Handling Charge | Processing Fee |
|---|---|
| $25 – $50 | $7.50 |
| $50.01 – $100 | $14.00 |
| $100.01 – $200 | $26.50 |
| $200.01 and above | $32.00 |
Yes. All items must support the care of the ill, needy or minors, or to support the administrations and maintenance of your organization. The organization is prohibited from using donated goods for fundraisers, raffles, or auctions. Donated Goods may not be sold, traded, bartered, or otherwise transferred through thrift stores, retail outlets, websites, flea markets.
Values are provided by the donor and typically reflect current retail pricing.
You can request products online at Shop NAEIR or through our catalogs. Phone requests are not accepted.
Not always. Items are often in limited supply. To ensure fairness, we use an allocation system to distribute high-demand items. Please do not assume that you will receive everything you listed on your request form, even if they are Preferred Items.
No. You can request as much as your organization can use.
Yes, you can pick up your Palletized and/or Big Book orders at our Galesburg, IL warehouse. You’ll receive an email notification when your items are ready. Please note merchandise from all other catalogs are not available for pickup.
If your Palletized or Big Book order is marked as a “pick-up” but you later decide to have the items shipped instead, a $25 re-packing fee as well as shipping charges will apply.
For Teachers, credit card payment is required at the time an order is placed.
For Basics and Premiers, credit card payment is preferred at the time of ordering; however, members may choose to be billed for handling and processing fees, and/or applicable shipping fees. All invoices issued to billed members are due upon receipt.
Yes, in certain cases. Contact a Membership Advocate for approval before sending returns. Members are responsible for return shipping costs.
Grab Bag is a special shopping experience at the NAEIR warehouse in Galesburg, IL. Members have 2 hours to collect as much stuff as you can fit on an industrial-sized shopping cart.
NAEIR membership is open to any 501(c)(3) nonprofit, school, or church. This includes a wide range of organizations such as charities, community groups, government institutions, health facilities, retirement homes, and more. Whatever your organization type, NAEIR offers membership options tailored to fit your size and budget. Apply today to get started!
No. Generally, one membership covers the entire organization, but multiple contacts can be added (not applicable for Teacher’s Program members).
We offer Basic, Premier (12 or 10-month), and Teacher’s Program memberships. Membership level details can be found on our website.
We offer a money-back guarantee for first-year Premier Members. If you don’t receive at least twice the value of your membership fee in merchandise, we’ll refund the cost or extend your membership for free.
We’ll send you a renewal invoice a few months before your membership expires. Simply pay to renew and continue uninterrupted.
